The singlemost significant factor responsible for the growing scepticism amongst the users is the reluctance on the part of AOC's commanders and their subordinates to visit the dependent formations/units/troops. The problem abounds in peace as well as field areas and it sees no sign of abating. Regular visits will help in developing an empathy with the users and foster a sense of camaraderie.

Another major complaint from the users pertains to the inferior quality of stores being provided. The products bearing ISI mark or the companies possessing ISO certification should get an easy entry into the Ordnance. Similarly, the products of well-proven market standing should be admitted in the inventory without cumbersome procedures. The Quality Assurance people have to be taken into confidence about this vital need of the time. Supply of quality goods, helps the State in the long run on account of lesser maintenance and repair costs, augmented life of equipment.

Another suggested measure is to press hard for an overhaul of the procedures which are no more relevant. The Kargil conflict has driven home the fact that the fighting apparatus of the nation needs better care and maintenance and a constant state of readiness. This is the most opportune time to seek necessary changes in the decision making process along with commensurate financial powers. The integration of the Ministry of Defence and the Services Headquarters as and when completed may be the final solution.

The poor availability of stores continues to invite snide remarks from the commanders and the staff. The depots are full of stores yet there is an all-round scarcity. Some of the solutions for this malaise rest within our own hands. Timely and accurate forecasting, correct indenting, application of transportation model, procurement through local purchase, local manufacturing and a sincere effort would pay rich dividends.

The automation is a proven boon for the entire mankind and we should grab it for an overall improvement in providing the logistic support. We have taken a lead in this important domain and now we must strive to give it a major boost. The RODs, DOUs and lower units have already benefited immensely from the specific inventory management packages. In addition to the specific role of automating the inventory management and developing a Management Information System/Decision Support System for Army Headquarters, its integration with the proposed Army LOGINET users and with all the affiliated agencies like DGOF, DGS&D and DGQA will be another real accomplishment towards globalisation. These efforts, however, will yield the desired results only when we all in the Ordnance affirm the need and toil towards their success. The automation should, however, never be perceived as panacea for all the weaknesses of the Corps in materials management.

The year 1999 was the Year of Jawan and the DGOS had dedicated it towards better customer satisfaction. Let all of us, therefore, rejuvenate our spirits, tie our garters and pledge undying and unflinching support to our brave soldiers. Genuine efforts to fulfil this impossible task of achieving a total customer satisfaction will be our homage to the Kargil martyrs and many more of such valiant fighters.